Senior Appraisal Assistant
Reporting to an Office Supervisor (OS), the Senior Appraisal Assistant (SAA) supervises, coordinates and schedules an administrative team to ensure adherence to work standards, priorities, deadlines, and proper procedures related to the maintenance and production of the assessment roll and notices.
The SAA is proficient in all duties of the working level AA.
An SAA is distinguished from the working level series by the supervision of administrative staff, participation in the leadership team, and the greater complexity of work performed.
The SAA is exposed to the full complexity of administrative duties as carried out by the Office Supervisor as experience is gained.
The position is accountable for team leadership, staff orientation, training, assignments, work review and reporting.
Identifies competency gaps and provides training needs, and promotes a culture that encourages and supports continuous learning.
Coordinates all administrative tasks
Coordinates quality control of database input/output.
Coordinates all administrative processes for Property Assessment Review Panels and Property Assessment Appeal Board.
Has knowledge of Acts, regulations and procedures related to the assessment function
Assists appraisers and managers with technical projects and related matters; responds to questions from appraisal staff.
Assists staff with difficult enquiries.
Participates in working committees and/or groups.
In those offices where there is no OS on site, an SAA administers facility-related issues.
Office Supervisor
This is the most senior Appraisal Assistant level in the bargaining unit.
Under the supervision and direction of the manager, the OS co-ordinates the support services for regional operations, including assessment/appraisal support, administrative services, financial services, records management, purchasing and information systems and technology.
The position leads and supervises administrative team(s) comprised of all levels of AAs and is considered the expert in all aspects of the AA functions.
The position makes decisions with respect to administrative, financial, and operational policies and procedures.
An OS is distinguished from an SAA by the stronger level of supervision, greater leadership of the team, and higher complexity of work performed.
The position also resolves issues escalated from the team members.
Guides administrative initiatives; e.g. developing project plans, setting parameters and timelines.
Prepares and writes appropriate responses to a variety or enquiries from various stakeholders; e.g. property owners, taxing jurisdictions, staff.
Understands legislative requirements, ensures compliance with legislative and productions deadlines, and witnesses signatures and takes oaths as a “Commission for Taking Affidavits”.
Coordinates and monitors the administrative work program by creating a work plans and setting annual work objectives.
Oversees all administrative tasks associated with the completion and quality of all non-value related items on all Rolls.
Oversees all administrative processes for Property Assessment Review Panels and Property Assessment Appeal Board.
Communicates proactively with customers, mitigates customer relations issues, and responds to concerns, providing options and choices when appropriate.
Deals with difficult enquiries or difficult public and governmental issues, recommends appropriate action as necessary, or escalates issue to manager.
Participates in the recruitment and selection of administrative staff, including conducting reference checks.
Monitors, discusses and documents employee performances and takes basic
Disciplinary action as delegated, and conducts formal performance appraisals.
Applies provisions of the Collective Agreement in conjunction with managers and HR division.
Fosters a positive, constructive and engaging environment.
Schedules, organizes and conducts team meetings, and attends Office Supervisor meetings.
Participates as a member on various regional and/or corporate committees.
Acts as a subject matter expert or in an advisory role which may affect administrative procedural and/or organizational changes.
Oversees administrative-related budgets, general office purchasing and expenditures.
Coaches and mentors staff for career development and succession planning.
Possesses strong communication and organizational skills.
