Surveys

Update: From late April to the end of May 2012, BC Assessment is conducting telephone surveys of residential and non-residential property owners.

Throughout the year, BC Assessment conducts customer surveys to ensure we are meeting your needs and to improve our service delivery. BC Assessment has contracted R.A Malatest & Associates to contact residential and non-residential property owners by telephone.

If you are contacted, the information you provide will be kept confidential and only used to help BC Assessment improve its customer service.

If you have any questions about the survey, please contact Customer Services at 1-800-668-0086.

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BC Assessment undertakes public opinion research to gauge our customers' perceptions of BC Assessment's products and customer service. Each survey measures performance improvement from the previous survey with the goal of continuous improvement of customer service.

Serving our customers with care and professionalism is our number one focus. This important research helps us listen to what our customers consider most important to them. We use the feedback to enhance our products and services which support positive customer experiences for the future.

Each year, BC Assessment surveys its residential and non-residential clients. Every second year, we survey our local government, First Nations, and provincial government clients.