BC Assessment
BC Assessment
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Career Opportunities at BC Assessment

Innovation & Change Management

Adapts to new and challenging situations; willing to make critical decisions in a changing environment where exact outcomes cannot be predicted. Generates and/or recognizes creative or innovative solutions to work-related issues.

Level Description Behaviours

Work Examples
0. Does not exhibit this competency    
1. Performs Ambiguous Tasks with Some Support or Guidance; Makes Minor Modifications to Existing Procedures/Processes/
Services
Trainee, Appraiser I		 • Requires some guidance or support in order to respond to uncertainty or lack of information
• Needs assistance when things are not clear or to see the positive impact of doing things differently
• When required, thinks of different ways to improve process/productivity on the job by making modifications to existing procedures/processes/services		 • Accepts innovations in sub-systems, e.g. system coding
• Works effectively with assigned software applications, e.g. CAPAS
• Adapts readily to new hardware devices
2. Performs Ambiguous Tasks with Little Guidance or Support; Improves Existing Procedures/Processes/
Services
Appraiser II		 • Adapts to changing circumstances, direction and strategy
• Is able to suggest actions without having all the information
• Proactively seeks improvement opportunities within familiar boundaries
• Borrows, manipulates, or expands upon good ideas or looks for better ways to improve procedures/process/services on the job
• Demonstrates ability to change direction in response to changing work situations
• Is able to make decisions and take action when there is not enough information to predict the consequences with certainty		 • Reviews sub-systems to streamline and eliminate coding, e.g. system coding
• Makes improvement suggestions to processes and technology, e.g. hand-helds
• Actively participates in building an office improvement plan.
• Recognizes a challenge and creates own solutions, e.g. enduser Excel, Access
3. Takes Effective Action with Limited Information; Works with Others for Continuous Improvement; Generates Ideas that Build on Existing Ones
Sr Appraiser


 • Constructively challenges an established procedure and either advocates abandoning it or proposes and implements a superior alternative
• Ready, willing and able to easily switch gears in response to unexpected events and circumstances
• Provides as much focus as possible for self and others in dynamic situations
• Breaks down boundaries to do things together that spark new and effective ideas		 • Utilizes specialized software applications for auditing the roll, e.g. Access
• Supports quality assurance and improvement initiatives
• Champions corporate improvement initiatives
• Champions software solutions from other offices
• Takes a leadership role in acceptance of software applications, e.g. promotes their use and makes others’ aware of their value
• Takes ideas from outside sources to formulate corporate policy
4. Performs with Maximum Effectiveness in Situations Characterized by Continuous Change; Generates Ideas that Depart Significantly from Existing Ones
 • Demonstrates exceptional ability to change direction in response to volatile and unpredictable situations
• Effectively and consistently manages competing and ambiguous priorities
• Seeks new applications for new or old ideas, creates new ways to combine existing methods
 • Displays active corporate sponsorship of innovative solutions to technical problems